Policies
Island Pets Grooming Policies
We want your pet’s experience at Island Pets, LLC to be as pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts. We will make every effort to make it a positive experience. Sometimes pre-existing conditions, unforeseen to us, arise such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting, fleas, fear, behavioral issues, bone or joint sensitivity, heart condition, seizures, etc. Please inform us of any potential issues prior to grooming.
Cancellations and No-Shows: Island Pets, LLC requires no less than 24 hours notice when cancelling or rescheduling a grooming appointment. Text reminders are done as a courtesy and may not be a full 24 hours in advance. Cancellations done with less than 24 hours notice will result in a fee of 50% of the base groom cost. Not showing up to your appointment without giving any notice will result in 100% of the groom fee being added to your account. Fees will be invoiced to you via email. These fees must be paid promptly.
Drop Off and Pick Up: Island Pets, LLC is by run by appointments only. One dog/family of dogs are allowed in the salon at a time. Drop off and pick up times must be adhered to. Your drop off time is exactly the time you were scheduled. Pets arriving more than 10 minutes late may be told to reschedule, late cancellation fees may apply. We will give you a pick up time, this is the exact time we need you to arrive back at the salon. We do not have kennels for your pet to wait in. If you are more than 15 minutes past your given time picking up your pet, late fees of up to $1 per minute may be applied.
Fleas and Ticks: If fleas and/or ticks are found on your pet during the grooming process, treatment to rid pet of fleas and/or ticks is mandatory and an additional charge will apply. This is not only to rid your pet of the unwanted pests, but to prevent them from transferring to other pets in the salon, as well as to avoid an infestation within in the salon. Flea infestation can lead to tapeworm and other health problems. We suggest keeping your pet on a monthly flea & tick treatment like Nexgard or Advantage II, discuss options with your veterinarian.
Aggressive or Dangerous Pets: Owners MUST inform Island Pets, LLC if your pet(s) may bite, have bitten, or shows signs of aggression towards people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. A “Handling Fee” may be applied in addition to the regular grooming charge for aggressive or difficult to groom pets. Island Pets,LLC reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, full grooming fees will apply. This is for the pet’s safety, as well as for the groomer’s safety.
Health or Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. In the best interest of your pet this contract/agreement will give Island Pets, LLC permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by Island Pets, LLC. We will do our best to contact you first, then take your pet to your authorized Veterinarian or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the pet's owner upon signing this contract/agreement.
Mat Removal: Pets with matted coats need extra attention during their grooming session. A “Dematting Fee” will apply to all matted pets. Mats left in a pet’s coat only grow tighter, and can strangle the pet's skin, or eventually tear it open. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Island Pets, LLC does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Prevention is the best defense against matting by scheduling regular grooming appointments.